Refunds & Cancellation Policy

This Refunds & Cancellation Policy applies to paid subscriptions for Easeloom ("we", "us", "our"). It should be read together with our Terms of Service and Privacy Policy. Payments are processed by Dodo Payments; their checkout may also display applicable payment terms.

1. Free plan

The free plan includes 10 jobs per month, 10 inventory parts, 10 invoices per billing period, and core features at no charge. No payment method is required. You may use the free plan indefinitely subject to these policies and fair-use limits.

2. Paid subscriptions

Paid plans (Pro, Business, Chain) are billed on a recurring subscription basis through Dodo Payments. When you upgrade, you authorize recurring charges at the price shown at checkout until you cancel.

• Subscriptions renew automatically at the end of each billing period unless cancelled.
• Plan changes (upgrades/downgrades) may be prorated according to Dodo Payments' billing rules.
• Taxes may apply based on your location and will be shown at checkout where applicable.
• We may update our subscription prices from time to time; see the Terms of Service for how and when price changes take effect.

3. How to cancel

You may cancel your paid subscription at any time:

• In the app: go to Settings → Billing and open the customer billing portal (powered by Dodo Payments) to cancel your subscription.
• By email: contact hello@easeloom.com from your account email and we will help you cancel.

Cancellation stops future charges. You will typically retain paid-plan access until the end of your current billing period, after which your account reverts to the free plan (subject to free-plan job limits).

4. Refund policy

General rule

Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or as stated below. We do not provide refunds for partial months, unused jobs, or features you did not use.

14-day satisfaction guarantee (first paid subscription)

If this is your first paid subscription to Easeloom and you are not satisfied, contact us within 14 days of your initial charge at hello@easeloom.com. We will review your request and, if eligible, issue a full refund of that first payment and downgrade your account to the free plan. This guarantee applies once per shop/account.

Billing errors and duplicate charges

If you were charged in error or charged twice for the same period, contact us within 30 days with your shop name and transaction details. We will investigate and refund verified errors.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. Accounts with abusive or fraudulent chargebacks may be suspended.

5. Failed payments and suspension

If a renewal payment fails, we may retry charging your payment method and/or place your subscription on hold. While on hold, paid features may be limited until you update your payment method in the billing portal or contact support. Extended non-payment may result in downgrade to the free plan or account suspension.

6. Account closure

Cancelling a subscription does not automatically delete your shop account or data. To request account deletion, email hello@easeloom.com. Deletion is handled according to our Privacy Policy and may be subject to legal retention requirements.

7. Your statutory rights

Nothing in this policy limits mandatory consumer rights you may have under local law (for example, cooling-off periods in certain jurisdictions). If those rights apply, they take precedence over conflicting terms here.

8. Contact

Billing questions, cancellations, and refund requests: hello@easeloom.com